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Customer Service

Shipping & Delivery
"Not Just Bras" offers free shipping throughout Australia on all orders and a flat-rate of $18 anywhere else in the world. "Not Just Bras" reserves the right to review and amend our shipping fees and policies without prior notification.
Returns Policy
We at "Not Just Bras" know that a correct fit is only achieved by careful selection and measurement, however even after the greatest of care sometimes it just does not feel right when tried on. Under these circumstances we will refund your money simply post it back to us at your expense complete with tags still attached within 30 days of purchase. Note this offer does not extend to sculpt ‘n’ shape panties, thongs, G strings, swimwear, briefs which cannot be returned or exchanged due to health regulations or items purchased from our "clearance lines section".
Exchange Policy
"Not Just Bras" will happily exchange your item for a different size - simply post it back to us at your expense complete with tags still attached within 30 days of purchase. Note this offer does not extend to sculpt 'n' shape panties, thongs, G strings, swimwear or briefs which cannot be returned or exchanged due to health regulations or items purchased from our "clearance lines section". Please contact us prior to returning goods for exchange to ensure that we have a suitable exchange item in stock.
Privacy & Security
At "Not Just Bras", your privacy is important to us.

We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. "Not Just Bras" is committed to safeguarding your personal information and will always handle your personal information securely and carefully.

"Not Just Bras" is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.
Why we collect information

We collect information for a number of reasons including:

  • To deliver products or services to you
  • To complete transactions on your behalf
  • To answer your enquiries

How we collect this information

We collect information from you when you order our products, have these products delivered and when you contact us using our online enquiry form.

The personal information we collect is in most cases supplied by you when you place an order or correspond with us.

What we collect:

    Name
    Address
    Delivery address
    Phone number
    E-mail address
    Transaction information

Who we may share your information with

We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as Australia Post and other major courier services.

We also use Paypal Australia as our payment processor and some of your details may be stored on their secure servers after the completion of an online order.

We may also disclose personal information to government authorities as required by law.

In these circumstances, "Not Just Bras" will ensure that these third parties undertake to protect your privacy.

If you would like to access or update your personal information, please login to your "Not Just Bras" website account or contact us at info@notjustbras.com.au
Security

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.